Account & Subscription

8 February 2018 How long will a video be stored?

Your video will be in your account as long as your account is active. When...

8 February 2018 My cloud storage is full, what to do?

Every account comes with a certain amount of cloud storage. If your cloud storage is...

Unfortunately this is not possible yet. However, if you have access to the main account,...

8 February 2018 Can I manage my email notifications?

Unfortunately it is currently not possible to manage your email notifications.

8 February 2018 Can I change my invoice details?

If you want to change your invoice details, you can do this before you receive...

Sure you can make as many videos as you like. If you want to make...

8 February 2018 How to pay my invoice?

If you’re an Europe-based company, we prefer to work with SEPA. This means that you...

8 February 2018 When do I receive my final invoice?

You can cancel your subscription anytime, but it always comes with a period of notice...

8 February 2018 I lost my password or username, what to do?

Don’t worry, this happens! You can easily create a new password as long as you...

8 February 2018 How can I switch plans?

If for example you get a certain amount of video credits every month, but it...

8 February 2018 How many videos can I make during my trial?

You won’t get billed the first month. Don’t tell anyone, but this literally means that...

In order to try Iveo Pro, you always get a one month trial for free....

8 February 2018 How can I cancel my subscription?

We hope not, but in case you want to cancel your subscription you can do...

8 February 2018 How can I manage the videos of my users?

If your back office for example wants to view, download, edit or share a video...

8 February 2018 How can I manage my users?

As a main user, you can easily add, deactivate and delete users. Therefore go to...