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    • Account & Subscription
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    • Editing & Videos
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8 February 2018 How long will a video be stored?

Your video will be in your account as long as your account is active. When...

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8 February 2018 My cloud storage is full, what to do?

Every account comes with a certain amount of cloud storage. If your cloud storage is...

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8 February 2018 Can I get an email when a video of one of my users is ready?

Unfortunately this is not possible yet. However, if you have access to the main account,...

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8 February 2018 Can I manage my email notifications?

Unfortunately it is currently not possible to manage your email notifications.

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8 February 2018 Can I change my invoice details?

If you want to change your invoice details, you can do this before you receive...

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8 February 2018 I’m running out of credits, can I still make videos?

Sure you can make as many videos as you like. If you want to make...

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8 February 2018 How to pay my invoice?

If you’re an Europe-based company, we prefer to work with SEPA. This means that you...

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8 February 2018 When do I receive my final invoice?

You can cancel your subscription anytime, but it always comes with a period of notice...

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8 February 2018 I lost my password or username, what to do?

Don’t worry, this happens! You can easily create a new password as long as you...

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8 February 2018 How can I switch plans?

If for example you get a certain amount of video credits every month, but it...

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8 February 2018 How many videos can I make during my trial?

You won’t get billed the first month. Don’t tell anyone, but this literally means that...

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8 February 2018 I’m in a trial, when does my subscription start?

In order to try Iveo Pro, you always get a one month trial for free....

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8 February 2018 How can I cancel my subscription?

We hope not, but in case you want to cancel your subscription you can do...

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8 February 2018 How can I manage the videos of my users?

If your back office for example wants to view, download, edit or share a video...

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8 February 2018 How can I manage my users?

As a main user, you can easily add, deactivate and delete users. Therefore go to...

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