Helpcenter – Iveo Pro

22 June 2018 How to get started with Iveo Pro

You’re going to start with Iveo Pro, that’s great! Let’s help you get started. 1....

22 June 2018 Should I record with my own camera or with the Iveo app?

There are two ways to record your videos. You can shoot with your own camera...

22 June 2018 How to finalize videos for different realtors with the Iveo app?

The Iveo app is a great recording tool if you want to shoot your videos...

7 May 2018 How does the auto-edit feature work?

With our auto-edit feature we’ve reimagined how editing real estate videos should work. Enabling the...

8 February 2018 My memory on my smartphone is full, what to do?

It can happen that your local smartphone storage is full, this can be very inconvenient....

8 February 2018 How long will a video be stored?

Your video will be in your account as long as your account is active. When...

8 February 2018 My cloud storage is full, what to do?

Every account comes with a certain amount of cloud storage. If your cloud storage is...

8 February 2018 Can I get an email when a video of one of my users is ready?

Unfortunately this is not possible yet. However, if you have access to the main account,...

8 February 2018 Can I manage my email notifications?

Unfortunately it is currently not possible to manage your email notifications.

8 February 2018 Can I change my invoice details?

If you want to change your invoice details, you can do this before you receive...

8 February 2018 I’m running out of credits, can I still make videos?

Sure you can make as many videos as you like. If you want to make...

8 February 2018 How to pay my invoice?

If you’re an Europe-based company, we prefer to work with SEPA. This means that you...

8 February 2018 When do I receive my final invoice?

You can cancel your subscription anytime, but it always comes with a period of notice...

8 February 2018 I lost my password or username, what to do?

Don’t worry, this happens! You can easily create a new password as long as you...

8 February 2018 How can I switch plans?

If for example you get a certain amount of video credits every month, but it...

8 February 2018 How many videos can I make during my trial?

You won’t get billed the first month. Don’t tell anyone, but this literally means that...

8 February 2018 I’m in a trial, when does my subscription start?

In order to try Iveo Pro, you always get a one month trial for free....

8 February 2018 How can I cancel my subscription?

We hope not, but in case you want to cancel your subscription you can do...

8 February 2018 How can I manage the videos of my users?

If your back office for example wants to view, download, edit or share a video...

8 February 2018 How can I manage my users?

As a main user, you can easily add, deactivate and delete users. Therefore go to...

8 February 2018 How to advertise my videos on Facebook?

When your video is ready, you can easily advertise/promote your video on Facebook. In the...

8 February 2018 Is there an API available?

There is no open API available at this moment, but there are multiple options to...

8 February 2018 How to download my video?

When your video is ready, you’ll receive an email notification. You’ll find a download button...

8 February 2018 How to share my Iveo video on Youtube?

When your video is ready, you can easily share it to YouTube. In the Dashboard:...

8 February 2018 How to share my Iveo video on Facebook?

When your video is ready, you can share it easily to Facebook. In the Dashboard:...

8 February 2018 Why don’t I get email notifications from Iveo?

We send you emails when: You have created an account When your video is ready...

8 February 2018 The app says “no internet connection” what does that mean?

There is probably no internet connection which is needed to upload your video files to...

8 February 2018 The app says “waiting for files” what does that mean?

You’ve created your video with the app, but now the status is “waiting for files”?...

8 February 2018 Can I use mobile data to send my video?

If you’re sending your video project made with the Iveo app, you need to be...

8 February 2018 What can I do with the Dashboard?

The Iveo Dashboard is the central place where you can manage your account: Manage your...

8 February 2018 What can I do with the app?

Iveo Pro provides a web-dashboard and a mobile app (for Android and iPhone). The mobile...

8 February 2018 In what languages is Iveo Pro currently available?

At the moment Iveo Pro is available in Dutch and English. However we can add...

8 February 2018 Can I use lens correction for my camera, like the GoPro?

Yes, if you’re using a GoPro to record your shots, and you’d like to use...

8 February 2018 Can I get an unbranded video as well?

At some Multiple Listing Services, it is not allowed to use branding within your video....

8 February 2018 Can I speed up or slow down a video?

Sorry, this is not supported yet. But we’re working on it! Please let us know...

8 February 2018 Can I use recorded audio in my video?

Yes, this is possible. If for example you want to give a presentation, interview homeowners,...

8 February 2018 Is it possible to trim my shots?

Yes it is! Once a shot is uploaded to the dashboard, an “edit” button appears...

8 February 2018 Do I need to stabilize my shots?

This depends on your camera or device. For example if you record your shots with...

8 February 2018 What happens in post production?

After you’ve uploaded your shots, Iveo Pro does several things. First of all, it will...

8 February 2018 How to edit a video after I already made it?

Before you finalize your video, we always advice you to watch your video first. So...

23 January 2018 How to add subtitles to my video

Adding subtitles to your video can be great for the engagement, however it can be...

23 January 2018 Can I use my own audio track?

It can be quite expensive to buy an audiotrack which you can use legally. And...

23 January 2018 Are all audio moods royalty free?

Yes, they are. So don’t worry about the license.

23 January 2018 How to change the order of my shots?

In the storyboard (both in the app and dashboard), you’ll find your shots in a...

23 January 2018 How to get an automatically generated teaser video?

If your subscription includes teaser videos, you automatically receive teaser videos when your project is...

23 January 2018 Is it possible to add contact information in the outro?

Yes this is possible, but only if you have an image with your contact information...

23 January 2018 What kind of videos can I make with Iveo?

Iveo Pro is made for real estate agents and real estate photographers. So our software...

23 January 2018 Want to create branding animations for your customers?

As an Iveo Pro user you can add multiple branding templates if you make videos...

23 January 2018 Can I create custom templates for my customers?

Branding Templates As you can see, Iveo Pro provides several animations as an intro and...

23 January 2018 What can I organize within my preferences?

You can set your Iveo preferences in two ways: The Iveo Dashboard Click on your...

23 January 2018 Can I see a preview first, before creating the video?

Sure, both in our app and dashboard you’ll be able to watch a preview before...

23 January 2018 How to edit videos in the Iveo dashboard

You can create a video in the Iveo dashboard as follows: Click on video projects...

23 January 2018 How to edit videos in the Iveo app

The great thing about our mobile app is that you record your shots within the...

23 January 2018 Should I use a wide angle lens for my smartphone?

If you’re planning to use your smartphone, it can be useful to use a wide...

23 January 2018 Is it possible to use photos in my video?

Still images are currently not supported because we believe in videos instead of slideshows. However,...

30 November 2017 What are the best settings to record shots with your own camera?

If you want to create beautiful and stunning videos it can be helpful to take...

30 November 2017 How to set the right framerate?

For most cameras you should go to your settings. Sometimes it is necessary to first...

30 November 2017 How to record shots with the Iveo app?

If you are planning to use the Iveo app on your mobile phone, you can...

30 November 2017 How should I record my shots?

Before you start recording your shots it’s always good to think about how you want...

9 February 2017 Introducing Stack for Enterprise

Co-working SpaceTeam fund big data prototype prototype long shadow latte big data. Innovate affordances personas...

30 January 2017 Can I see example videos made with Iveo Pro?

House tours Iveo Pro is great to create house tours Teasers Automatically create teaser videos...