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  • Helpcenter
    • Account & Subscription
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    • Editing & Videos
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    • Recording

22 June 2018 How to get started with Iveo Pro

You’re going to start with Iveo Pro, that’s great! Let’s help you get started. 1....

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22 June 2018 Should I record with my own camera or with the Iveo app?

There are two ways to record your videos. You can shoot with your own camera...

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22 June 2018 How to finalize videos for different realtors with the Iveo app?

The Iveo app is a great recording tool if you want to shoot your videos...

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7 May 2018 How does the auto-edit feature work?

With our auto-edit feature we’ve reimagined how editing real estate videos should work. Enabling the...

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8 February 2018 My memory on my smartphone is full, what to do?

It can happen that your local smartphone storage is full, this can be very inconvenient....

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8 February 2018 How long will a video be stored?

Your video will be in your account as long as your account is active. When...

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8 February 2018 My cloud storage is full, what to do?

Every account comes with a certain amount of cloud storage. If your cloud storage is...

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8 February 2018 Can I get an email when a video of one of my users is ready?

Unfortunately this is not possible yet. However, if you have access to the main account,...

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8 February 2018 Can I manage my email notifications?

Unfortunately it is currently not possible to manage your email notifications.

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8 February 2018 Can I change my invoice details?

If you want to change your invoice details, you can do this before you receive...

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8 February 2018 I’m running out of credits, can I still make videos?

Sure you can make as many videos as you like. If you want to make...

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8 February 2018 How to pay my invoice?

If you’re an Europe-based company, we prefer to work with SEPA. This means that you...

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8 February 2018 When do I receive my final invoice?

You can cancel your subscription anytime, but it always comes with a period of notice...

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8 February 2018 I lost my password or username, what to do?

Don’t worry, this happens! You can easily create a new password as long as you...

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8 February 2018 How can I switch plans?

If for example you get a certain amount of video credits every month, but it...

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8 February 2018 How many videos can I make during my trial?

You won’t get billed the first month. Don’t tell anyone, but this literally means that...

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8 February 2018 I’m in a trial, when does my subscription start?

In order to try Iveo Pro, you always get a one month trial for free....

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8 February 2018 How can I cancel my subscription?

We hope not, but in case you want to cancel your subscription you can do...

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8 February 2018 How can I manage the videos of my users?

If your back office for example wants to view, download, edit or share a video...

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8 February 2018 How can I manage my users?

As a main user, you can easily add, deactivate and delete users. Therefore go to...

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8 February 2018 How to advertise my videos on Facebook?

When your video is ready, you can easily advertise/promote your video on Facebook. In the...

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8 February 2018 Is there an API available?

There is no open API available at this moment, but there are multiple options to...

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8 February 2018 How to download my video?

When your video is ready, you’ll receive an email notification. You’ll find a download button...

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8 February 2018 How to share my Iveo video on Youtube?

When your video is ready, you can easily share it to YouTube. In the Dashboard:...

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8 February 2018 How to share my Iveo video on Facebook?

When your video is ready, you can share it easily to Facebook. In the Dashboard:...

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8 February 2018 Why don’t I get email notifications from Iveo?

We send you emails when: You have created an account When your video is ready...

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8 February 2018 The app says “no internet connection” what does that mean?

There is probably no internet connection which is needed to upload your video files to...

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8 February 2018 The app says “waiting for files” what does that mean?

You’ve created your video with the app, but now the status is “waiting for files”?...

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8 February 2018 Can I use mobile data to send my video?

If you’re sending your video project made with the Iveo app, you need to be...

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8 February 2018 What can I do with the Dashboard?

The Iveo Dashboard is the central place where you can manage your account: Manage your...

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8 February 2018 What can I do with the app?

Iveo Pro provides a web-dashboard and a mobile app (for Android and iPhone). The mobile...

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8 February 2018 In what languages is Iveo Pro currently available?

At the moment Iveo Pro is available in Dutch and English. However we can add...

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8 February 2018 Can I use lens correction for my camera, like the GoPro?

Yes, if you’re using a GoPro to record your shots, and you’d like to use...

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8 February 2018 Can I get an unbranded video as well?

At some Multiple Listing Services, it is not allowed to use branding within your video....

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8 February 2018 Can I speed up or slow down a video?

Sorry, this is not supported yet. But we’re working on it! Please let us know...

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8 February 2018 Can I use recorded audio in my video?

Yes, this is possible. If for example you want to give a presentation, interview homeowners,...

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8 February 2018 Is it possible to trim my shots?

Yes it is! Once a shot is uploaded to the dashboard, an “edit” button appears...

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8 February 2018 Do I need to stabilize my shots?

This depends on your camera or device. For example if you record your shots with...

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8 February 2018 What happens in post production?

After you’ve uploaded your shots, Iveo Pro does several things. First of all, it will...

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8 February 2018 How to edit a video after I already made it?

Before you finalize your video, we always advice you to watch your video first. So...

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23 January 2018 How to add subtitles to my video

Adding subtitles to your video can be great for the engagement, however it can be...

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23 January 2018 Can I use my own audio track?

It can be quite expensive to buy an audiotrack which you can use legally. And...

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23 January 2018 Are all audio moods royalty free?

Yes, they are. So don’t worry about the license.

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23 January 2018 How to change the order of my shots?

In the storyboard (both in the app and dashboard), you’ll find your shots in a...

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23 January 2018 How to get an automatically generated teaser video?

If your subscription includes teaser videos, you automatically receive teaser videos when your project is...

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23 January 2018 Is it possible to add contact information in the outro?

Yes this is possible, but only if you have an image with your contact information...

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23 January 2018 What kind of videos can I make with Iveo?

Iveo Pro is made for real estate agents and real estate photographers. So our software...

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23 January 2018 Want to create branding animations for your customers?

As an Iveo Pro user you can add multiple branding templates if you make videos...

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23 January 2018 Can I create custom templates for my customers?

Branding Templates As you can see, Iveo Pro provides several animations as an intro and...

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23 January 2018 What can I organize within my preferences?

You can set your Iveo preferences in two ways: The Iveo Dashboard Click on your...

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23 January 2018 Can I see a preview first, before creating the video?

Sure, both in our app and dashboard you’ll be able to watch a preview before...

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23 January 2018 How to edit videos in the Iveo dashboard

You can create a video in the Iveo dashboard as follows: Click on video projects...

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23 January 2018 How to edit videos in the Iveo app

The great thing about our mobile app is that you record your shots within the...

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23 January 2018 Should I use a wide angle lens for my smartphone?

If you’re planning to use your smartphone, it can be useful to use a wide...

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23 January 2018 Is it possible to use photos in my video?

Still images are currently not supported because we believe in videos instead of slideshows. However,...

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30 November 2017 What are the best settings to record shots with your own camera?

If you want to create beautiful and stunning videos it can be helpful to take...

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30 November 2017 How to set the right framerate?

For most cameras you should go to your settings. Sometimes it is necessary to first...

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30 November 2017 How to record shots with the Iveo app?

If you are planning to use the Iveo app on your mobile phone, you can...

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30 November 2017 How should I record my shots?

Before you start recording your shots it’s always good to think about how you want...

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9 February 2017 Introducing Stack for Enterprise

Co-working SpaceTeam fund big data prototype prototype long shadow latte big data. Innovate affordances personas...

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30 January 2017 Can I see example videos made with Iveo Pro?

House tours Iveo Pro is great to create house tours Teasers Automatically create teaser videos...

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